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Frequently Asked Questions

Here you'll find answers to commonly asked questions about our site and commonly asked metaphysical questions.

Questions about our Site

  1. Why is your web address www.evans-lambert.com?

  2. Do you have a store I can visit?Super Seven

  3. What are your shipping terms?

  4. What can I expect after I place my order?

  5. What forms of payment do you accept?

  6. When is payment expected?

  7. What is your mailing address?

  8. Do I have to pay sales tax?

  9. How do I know I'm seeing an accurate image of the crystal?

  10. What are your privacy policies?

  11. Do you ship to <insert country>?

  12. What is your return policy? What if the item is damaged?

  13. A note on Metaphysical properties.

  14. Do you offer Layaway?

  15. Do you Wholesale?

  16. Do you accept special requests?

  17. What does it take to create your listings?

  18. How often do you update?

  19. What does it take to list the items on the site? (Takes you to a new page)

  20. What is the gram to ounce conversion?

  21. What is the inch to centimeter conversion?

  22. A Note regarding the readings on this site.

  23. Why are your sections Dragon Themed?

  24. Minerals to be used with caution. (Takes you to a new page)

  25. Contact Us

Metaphysical Questions

  1. How do you choose a stone?

  2. Does size matter?

  3. How do you (personally) work with the stones?

  4. What reference materials do you use?Citrine Lightbrary Cluster

  5. How do you determine if a crystal is "male" or female"?

  6. Why do sites list different properties for the same stone?

  7. What about treated, man altered, or man-made stones?

  8. Does polishing change the energy of the stone?

  9. What is the difference between a Boji stone and Mochi Marbles (Shaman Stones)?

  10. Is a crystal or mineral from one location the same as from another? Is location important?

  11. Why are spheres so expensive?

  12. What is better for grounding? Obsidian, black tourmaline or smoky quartz?

  13. What stones can I use to make an elixir?

  14. What will direct exposure to heat/sunlight do to my stones?

  15. What causes mist and planes in a crystal?

  16. Are salt water baths good for stones?

Questions about our Site

The short story behind evans-lambert.com.

Using www.evans-lambert.com shows our sentimental side as this domain name predates the creation of our company. Our internet presence started with the innocent gift from Mary's cousin Neal. We were still very active on eBay and didn't have a real "company" name. When we first started to sell off eBay, this was the domain we started with. Naturally it has a special place in our hearts. However we also currently own www.theothersideofthesun.com, www.othersideofthesun.com and www.tosots.com.  You can read more about us and our company on the about us page.

Store Location

Currently we operate our store from our home and do not have a retail location. This enables us to keep our overhead costs down, and our crystals more reasonably priced. If you'd like to visit us, let us know and we can arrange a private showing.

Shipping Terms

  • All packages are shipped fully insured. We use a private package insurance company, so the box will not be marked as insured. You will not usually have to sign for the box for this reason.

  • We are excessive in our packaging to ensure that your crystal arrives at your door the way it left our care.   We have a 99% safe arrival rate for the hundreds of packages we send out!

  • Please note: Shipping rates quoted by the shopping cart are an estimate only. Actual shipping price may be lower or higher. You will be contacted if there is significant difference from the price quoted.

  • We ship every Thursday. Orders are shipped after your payment has cleared. If you need your order shipped before our normal shipping date, please let us know and we will do our best to accommodate you. During holiday seasons we ship more frequently.

Domestic

  • Shipping prices start at $7.50 including insurance.  This includes a small handling fee for packing materials.Malachite

  • Shipping is determined by total order weight and ship to address. 

  • We ship via USPS priority mail with delivery confirmation, unless otherwise requested. First class shipping or UPS is available upon request. We will not ship via Fed-Ex unless specifically requested.

  • We are excessive in our packaging to ensure that your crystal arrives at your door the way it left our care.   We have a 99% safe arrival rate for the hundreds of packages we send out!

  • Orders consisting of Items from the Fairy Kisses section only qualify for a flat rate of $3.50 first class insured (domestic) for as many crystals as you would like from those pages.   

International

  • International packages are shipped either via Airmail, Global Priority or Global Express, depending on the size and value of the package, unless otherwise requested.

  • Delivery times depend on customs, but orders generally arrive 7-10 days after shipment. Please note for all international packages, we cannot investigate a missing package or make a claim until 35 days have passed.

  • Packages to some countries as well as orders over $100 will be sent by registered air mail or other secure method.

  • We are not responsible for any customs duties or fees.

  • International customers may request the package be sent uninsured with the contents labeled "Geologic samples for scientific study. No commercial value". This must be requested at time of order. We will not be held responsible for shipments sent in this manner. You will assume all risk for loss or damage for order sent in this manner. We are also not responsible if customs decides to tax you.

Do you ship to <insert country>

We ship world wide.  Some of the countries we ship regularly to:Cascading Orange River Elestial

Australia

Belgium

Canada

China

Denmark

France

Germany

Hong Kong

Indonesia

Japan

Mauritius

Myanmar

Netherland Antilles

Netherlands

New Zealand

Poland

Singapore

Slovenia

South Africa

Spain

Thailand

United Kingdom

We are not responsible for any duties or taxes for international shipments.

What happens after I place my order?

  • You will receive an automated email receipt of your order from the shopping cart system.  If you do not receive this receipt, please notify us as soon as possible as we possibly did not receive your order.

  • We will complete your order process within 24 hours during our business week Tuesday - Saturday. We are closed Sunday and Monday and orders placed during this time will be processed on Tuesday. 

  • If you do not receive an order confirmation from us in this time frame, first please check your spam email settings to make sure you accept email from marjenn@tosots.com.  Often spam filters will block unrecognized emails. 

  • You will receive a shipment notification email once we have your package ready to go.

  • If we will be away for a period of time, and cannot respond within the 24 hour period we will post an announcement on the website and in the blog.

  • We reserve the right to cancel an order or restrict payment options for non-payment history.

Payment types

We accept:

  • Visa, MasterCard, American Express and Discover.

  • Paypal (Visa, MasterCard, American Express, Discover and e-checks). 

  • If you wish to mail payment, please email us before placing order.

Some international purchases may be required to pay by international money order drawn on a US bank. Please contact us for details.

Payment Remittance

We reserve the right to cancel any order for non-response to our invoice. If we do not receive payment within the allotted time frame, the order may be cancelled. If you are having problems making payment for your order, please contact us immediately! Please respect the stones and us by keeping the lines of communication open and making payment within the allotted time frame.

We also reserve the right to cancel an order or restrict payment options for non-payment history.

If your credit card is declined, we will hold your order for 24 hours. We will attempt to contact you and resolve the issue. However, once outside of the 24 hours, or we cannot reach you, the order may be cancelled. 
Smoky Quartz Elestial

Mailed payments are expected within 10 days of invoice.  Please allow 7-10 days for check to clear.  Buyers are responsible for ALL Return Check Fees.

Mailing address

Our mailing address is:

The Other Side of the Sun

PO Box 110908

Naples, FL 34108

USA

 

Sales Tax

Sales tax will be added to all orders shipped within Florida. Current tax rate is 6%.  This is subject to change without notice in accordance to the laws and tax rates of Collier county. 

Privacy Policy

We hate spam probably as much as you do.  We use your information for the use of processing your orders only.  The mailing list is for our business use only.  We will not sell or rent your information to a third party.  If you absolutely do not want any email or mail (we will occasionally mail holiday cards) please let us know and we will make a point not to contact you in this way. 

Our mailing list has a double opt-in process.  You must confirm the email to complete your subscription. Mailings from our list always come with an opt-out option.  If this link will not work, please email us and we will manually remove you from the list.  Click here to join our mailing list.

Pictures on the site

We make every effort to accurately photograph each crystal.  And yep, that's Mary's hand in all the photos! ;-) You may have noticed the number of photographs per piece on our site is quite high. (Average of 5 per piece)  We make every attempt to photograph our crystals in natural light or lighting arrangements that simulate natural light.  Although this sometimes causes slight color variations due to the quality of the light, we feel this gives a pretty accurate representation of the crystal.  We do not color enhance the pictures, however we do color balance.  We like to include many pictures of the crystal to give you multiple views of each crystal.

Please note that variations on monitor settings may affect how the photos appear. 

Return Policy

If you’re not satisfied with your purchase, you must contact us within three days of receiving it to obtain a return authorization.  You may then return the item at your own cost.  Once we receive the returned item, we will refund the item price less a 15% restocking fee of the full retail value (ie, price before any applied discounts). Shipping and insurance fees are non-refundable. Item(s) must be returned in the same condition that they were shipped.  Refunds may take up to a month to appear on credit card statements, depending on your bank's policies.

Unauthorized returns will be returned unopened to the sender.

We have a relatively low damage rate on shipments. However in the off chance that there are damages,  please let us know as soon as possible, so that we may begin the claims process with our insurance company. Please keep all packing materials as the box and contents may need to be inspected.  We will also need photographs of the damaged items.

Metaphysical Properties

Please know that crystal healing should not be used in place of the care of a trained medical professional. The metaphysical properties that we include on our website and in our auctions are a mish-mash of our own experiences, and what we have learned from several websites and books. Our main helpful sources that we have used are The Book of Stones, by Robert Simmons & Naisha Ahsian, Melody's Love is in the Earth and Anthony Bradford's Crystal Healing Pages.  The metaphysical descriptions are selected from these sources as we feel appropriate to the stone, which sometimes do not agree with published sources. Each crystal is unique, and has unique properties.  It is often a go with the flow situation.  If you do not agree with a property for a crystal, go with your feeling.

Chlorite Included QuartzLayaway

Due to excessive abuse of our terms on lay-a-way, we are no longer offering lay-a-way plans.

Do you Wholesale?

We do not offer wholesale services at this time. We hand pick our crystal items, so we generally do not have bulk quantities of any particular type.

Special Requests

Feel free to drop us a line if you are looking for something for a particular mineral or crystal type. If you've missed out on a particular crystal or mineral, chances are we have something similar just waiting to be listed on the site. If it is something we do not carry, feel free to ask, we may be able to get it in for you.

We also take special requests if you are looking for a special crystal. Please bear in mind that the more specific you are, the more you are limiting yourself and the universe to provide what you need. We can't take orders for what Mother Nature supplies. Please keep in mind that sometimes a mineral and/or configuration combination is not possible. If you are looking for an Isis crystal, we can help. However you will be disappointed if you are looking for an Isis crystal with record keepers, carbon and chlorite inclusions. (Chlorite and carbon usually do not exist in the same crystal) Please note that special requests can take 3 weeks or more and may require a deposit.

Why are your sections Dragon Themed?

With the exception of Fairy Kisses (because who would really want a kiss from a Dragon? Well I might, but that's beside the point...) our sections have a distinct Dragon Theme. Besides the fact that Jennifer is Year of the Dragon (and loves dragons) the running joke is that we are like Dragons with our Treasure/Hoard. We get a little protective of our crystals, and we lovingly tend to them from the time we acquire them until they are lovingly boxed to travel to their new homes. We wanted our site to stand out a little, so we got creative with the section names.

How often do you update?

We generally update every 2-3 weeks. We have customers all around the world, so to be fair, we try to vary our update schedules. If you'd like to know when we update, join our mailing list. (However we do sometimes sneak in an update without a newsletter, so check back on a regular basis! ;-D)

Readings on the site

While we endeavor to give individual attention to all of the crystals on the site, it is physically (and energetically) impossible to give a reading on every crystal. Readings will vary from a general reading that includes a group energy, a line or two with something special about the crystals to a full reading.

Weight and size conversion.

Most of the time weights and sizes on this site are stated using imperial units (inches and ounces). Occasionally we'll use grams forPink Lemurian Seed Quartz Crystal the really small stuff (just to keep you on your toes!). Here's a handy conversion table, or use the calculators below!

Inches to centimeters = # of inches x 2.54 = # of centimeters

Ounces to Grams = # of ounces x 28 = # of grams

Pounds to Kilograms = # of pounds x 0.45 = kilograms

Still have Questions? Contact Us

If you have general or sales questions, please email sales. If you are having technical issues with the site please email the webmaster.

Sales: orders@tosots.com

General questions regarding crystals marjenn@tosots.com

 

Mary: mary@tosots.com

Jennifer: jennifer@tosots.com

Business office (Bryan): bryan@tosots.com

Webmaster (Jennifer): talenyn1@embarqmail.com

Hours: Monday - Friday 12pm through 9pm Eastern.  Closed Saturday & Sunday.

 

We may also be reached by phone. If we do not answer, please leave a message, and we will get back to you promptly (239) 304-1166.

 

 

Metaphysical Questions

How do you choose a stone?

It depends on a number of factors, but the most important is if we are drawn to a crystal.  If we're shopping online, for us pictures tell the story. We usually look for unusual specimens or truly beautiful pieces. A beautiful piece to us does not mean it has to be perfectly formed. If we can't stop thinking about a piece, inevitably we'll buy it. If we are in a physical store, its usually the pieces we can't put down that go home with us!

If we're looking for a specific crystal/mineral type for a specific reason, its usually the piece we're most attracted to. On occasion if we are truly repulsed by the stone, we'll get it too, because we'll probably need it later!

Does size matter?

This question is frequently accompanied by blushes and giggles of those who ask! Size truly doesn't matter. Sometimes large pieces have slow almost lazy energy which is very soft, and a tiny crystal will just about knock your socks off. It truly depends on the piece and size is usually a personal preference.

How do you work with the crystals?

Ok, we'll confess. We really don't have as much time to actively work with the stones as we'd like. Most frequently we sit with them while watching television or reading. If they are small they'll ride around in our bras. We frequently sleep with our rocks too. We don't usually take the time to purposefully meditate with the crystals, although this is a perfectly viable way to work with them, and recommended. For the most part, they understand, and do what they can for us. We will sometimes do crystal layouts for each other and we offer lay on of stone sessions. (Click here for more details)

What reference materials do you use/recommend?

We use a variety of published materials, such as Melody's Love is in the Earth and The Book of Stones. (See our bookstore for bookCelestite recommendations.) We also do research online and of course use our own observations.

How do you determine if a crystal is "male" or female"?

Crystals really don't have genders. Their energy however can lean towards the masculine or feminine side, some more strongly than others. There are times where one will feel a female presence and another a male presence, but when you come down to it, its all the same energy. There are many crystals that just really don't have a defined gender "presence". Gender identity is really to make working with the stones easier for us. Also using he or she is a little more personal than using "it".

Why do sites list different metaphysical properties for the same stone?

What people feel from a stone or crystal really depends on personal experience. Our past experiences will flavor what we feel from a stone. Not to mention that the metaphysical information that people write are gained from using completely different specimens. While all smoky quartz have the same general properties, each will have slightly different properties due to their "experiences". 

What about treated, man altered , or man-made stones?

First we'll address the treated, or man-altered stones. There are many ways to alter a stone from its natural state, besides polishing. Heat treating is one of the most common. Topaz, amethyst and quartz are frequently heated to change its color. Most commonly we see amethyst heated to create citrine.  In precious gemstones, like tanzanite aquamarine, sapphire and ruby, they can be heated to make the color stronger, more saturated, therefore more valuable. Agate and howlite are frequently dyed, in the case of howlite to mimic turquoise. 

Stones such as aqua aura have had a precious metal bonded to their surface to change their exterior appearance and their overall energy.  This process has expanded to encompass a variety of metals being bonded to quartz.  The results are a veritable rainbow of opalescent crystals.  This is a very harsh treatment, since a large number of crystals explode during the bonding process.

In the past, we have avoided anything treated or altered as much as possible. We were truly not in favor of treating the stones in this way. For starters often more common stones are altered to mimic rarer stones. Citrine is far less common in nature than amethyst, which is why amethyst is frequently treated. The heated citrine appears as a different color than natural citrine, appearing vivid yellow orange to burnt orange in color, instead of hues of yellow gold. More frequently than not, these treatments are not disclosed to the public, which to us feels very dishonest. Not to mention the energies are completely different too.

However, the more we work with the stones, the more we discover. These attempts to alter crystals don't always work. Dye leaches out of the stone, heating does not always result in a color change, and bonding process fails. Working with these altered crystals there is a sense that this is a conscious choice the stones have made. Treated crystals have their own roles and lessons. We are learning new appreciation for these altered crystal. However we do feel that these treatments need to be disclosed. 

Truly, when it comes down to it, it really is a personal preference.

Man-made stones are a different matter. To us they lack the character and energy of natural crystals. We have a tendency to avoid them.

Fluorite Carved DragonDoes polishing change the energy of the stone?

In the most simple terms, yes. Does this mean its a bad thing, not necessarily. I've seen many partially polished crystals, that are such small touch ups its almost like they haven't been polished at all. Others have been transformed into a point, flame, sphere, cat, dolphin, etc. When a Master carves a piece you can be assured they are bringing out the inner characteristic of the piece. Here's a very interesting link to the polishing process of one incredible piece by a Master Carver. To Cut a Giant - By Lawrence Stoller (Lapidary Journal, Jan 2000). This may be an extreme piece, but it goes to show that Master Carvers & Cutters listen to the stones they are working with. Many stones, such as the giant in the article are covered in a thick crust that hides their inner beauty. Many times polishing and cutting is done to give a piece a new lease on life.
 

What is the difference between a Boji stone and Mochi (Moqui) Marbles (Shaman Stones)?

Moqui marbles (also known as shaman stones or thunderballs) are a completely natural formation. They are a compact sandstone balls with a metal crust. This outer shell contains a high iron (hematite) and other heavy metal content. Little is known about these stones and how they are formed. What scientists do know is this heavy metal shell displays a much higher metal content than is available in the surrounding environment. Most of them come from the Navajo Sandstone Formation in the state of Utah.

Boji stones are created by humans from stones that were crumbling and dying. These stones have been infused with channeled energy and chemical (alchemy) processes.  

Is a crystal or mineral from one location the same as from another? Is location important?

Citrine with Smoky Quartz PhantomCrystals and minerals slightly differ in the chemical composition, locality, and their formation. Amethyst from India looks and feels much different from Amethyst from Brazil. Quartz can be found all over the world, but there are subtle differences between quartz specimens from Arkansas, Brazil or Madagascar. It is more than appearance that tell us that two crystals are from different locations as subtle differences in their molecular structure produce different energy patterns. Over time and exposure to their different energies, it becomes easier to recognize these differences. If you're familiar with sourdough bread, you'll know that each region that produces this bread has a unique taste, although inherently the same.

Is a crystal's origin important? It's an individual decision and truly depends on what you are going to use a the piece for.

Stunning Clear Quartz SphereWhy are spheres so expensive?

The price difference is due to availability of material, size of rough material needed to carve the sphere, and quality. Does the material occur in large enough quantities to carve? Is the material stable? All of these questions are a factor in the price of a sphere. For quartz, clarity is also a consideration.   The aesthetics and quality of the sphere will also come into play in pricing a sphere.  It takes a very large piece of rough material to make a 2" (50mm) in diameter sphere.  The larger the sphere, the more expensive and difficult it is to obtain rough material large enough to cut the sphere.  It also makes a difference to price if the sphere has been machine or hand cut. 

What is better for grounding, obsidian, black tourmaline or smoky quartz? Which is the strongest?

This is a question that is dependent on what other uses you'll have for the piece. Black tourmaline is usually stronger (more powerful) and it would be our first preference when we need grounding. If you are looking to work with manifestations or healing too, smoky quartz would be our choice. Smoky quartz is a good all around grounding crystal. Many believe it brings you to a lower vibration, but this is not the case. It grounds you in such away that you can spread your wings. It is gentle (yet firm) in its grounding energy. It helps to dispel depression, and brings love and joy.Smoky Quartz  Elestial

Depending on what you need the crystal for, would depend on which one we would recommend. If you need grounding and protection, black tourmaline no doubt. If you are looking for grounding while you do metaphysical work, I would go for smoky quartz.

Here's a little background on how their energy differs.

Quartz and obsidian technically have the same chemical composition, however the crystalline structures are fundamentally different. Obsidian forms as an amorphous mass, with no organized crystalline structure. Quartz crystals however have very regulated crystal structures. This is what gives it its electrical properties. An energy passing through a quartz crystal (or any crystalline formation) will be stronger than energy passing through an amorphous mass. Obsidian is more of an insulator than a conductor. Black tourmaline has a regulated crystalline structure too, so will also transfer energy easily compared to obsidian.

Obsidian is not strong when it comes to passing energy through it; however that does not mean that it is not strong in its own energy. It still has its own crystal vibration that is similar to quartz, just not as organized. Obsidian does not work in specific way as a quartz or tourmaline crystal would. Obsidian is considered strong in energy due to the amount of negativity it can handle, and how well it works to ground very high energy. Like smoky quartz it works well to ground when one is working with higher frequency stones like Moldavite or phenacite.

What stones can I use to make an elixir?

The purpose of an elixir is for the water to uptake the crystal vibration of the stone. There is some debate whether you should use polished or natural stones. In our opinion a more important consideration is if the stone is safe to use or not. Minerals such as cinnabar (a form of mercury) should not be used. Water soluble minerals such as celestite and angelite should also not be used as it will damage the stones. Care should be exercised when using stones with high metal content such as malachite, azurite, and chrysocolla.

What will direct exposure to heat/sunlight do to my stones?

Heat and sunlight, even minimal exposure can change the color of a crystal. There are pieces that are more susceptible to color change such as amethyst and fluorite, and to some degree citrine. Phantom Quartz Sphere

What causes mist and planes in a crystal?

Mist or veils in a quartz point is caused by trapped air or water molecules, therefore it is unlikely that exposure to heat caused your crystal to become cloudy. However, over using the piece energetically can cause a crystal to become cloudy. Planes are internal fractures and are the source of amazing rainbows within a crystal.

Are salt water baths good for stones?

There is a lot of debate if salt is good or bad for your stones. What is actually more important to consider is water good for your stone. There are a lot of crystals and minerals that are damaged by prolonged exposure to water, and can even be changed by minimal exposure. Turquoise, celestite, and angelite are at the top of the list for being incompatible with water. Generally we only use water with quartz based stones and minerals. If in doubt use dry methods to cleanse and charge your stones. For more information see our crystal care page.

Did we miss something?  Can't find the question you're looking for?  Drop us a line and time permitting, we'll do our best to answer your questions.

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Payment: We accept Visa, MasterCard, American Express, Discover, Personal Checks, Money Orders and PayPal. Florida residents, please add 6% sales tax.
Please see our
F.A.Q. for additional information regarding payment and shipping.

Business Hours: Monday - Friday 12 P.M. to 9 P.M.  Eastern
Telephone: 239.304.1166   If we are unavailable please leave a message.

This site is owned by: Mary Lambert, Reiki Master & Jennifer Evans, LMT, Reiki Master

All photographs and images are the sole property of The Other Side of the Sun and may not be reproduced without express written permission. Customers may save one unedited electronic and/or one unedited printed copy for their personal records. Photographs may not be cropped or otherwise edited or manipulated, and may not be distributed in any medium. Images may not be saved, copied, or distributed for commercial use under any circumstance.  You may request a copy each listing you order for a fee of $1.00 per page which will include one color photograph and the individual reading of for the item.

Page Maintained by Talenyn. For technical problems please email talenyn1@embarqmail.com. For sales inquiries, please email marjenn@tosots.com.  Please note: We do not wholesale.

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