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Frequently Asked Questions Here you'll find answers to commonly asked questions about our site and commonly asked metaphysical questions.
Using www.evans-lambert.com shows our sentimental side as this domain name predates the creation of our company. Our internet presence started with the innocent gift from Mary's cousin Neal. We were still very active on eBay and didn't have a real "company" name. When we first started to sell off eBay, this was the domain we started with. Naturally it has a special place in our hearts. However we also currently own www.theothersideofthesun.com, www.othersideofthesun.com and www.tosots.com. You can read more about us and our company on the about us page. Currently we operate our store from our home and do not have a retail location. This enables us to keep our overhead costs down, and our crystals more reasonably priced. If you'd like to visit us, let us know and we can arrange a private showing.
Domestic
International
Do you ship to <insert country> We ship world wide. Some of the countries
we ship regularly to:
We are not responsible for any duties or taxes for international shipments. What happens after I place my order?
We accept:
We reserve the right to cancel any order for non-response to our invoice. If we do not receive payment within the allotted time frame, the order may be cancelled. If you are having problems making payment for your order, please contact us immediately! Please respect the stones and us by keeping the lines of communication open and making payment within the allotted time frame. We also reserve the right to cancel an order or restrict payment options for non-payment history. If your credit card is declined, we will
hold your order for 24 hours. We will attempt to contact you and resolve the issue.
However, once outside of the 24 hours, or we cannot reach you, the order may be
cancelled. Mailed payments are expected within 10 days of invoice. Please allow 7-10 days for check to clear. Buyers are responsible for ALL Return Check Fees. Our mailing address is: The Other Side of the Sun PO Box 110908 Naples, FL 34108 USA
Sales tax will be added to all orders shipped within Florida. Current tax rate is 6%. This is subject to change without notice in accordance to the laws and tax rates of Collier county. We hate spam probably as much as you do. We use your information for the use of processing your orders only. The mailing list is for our business use only. We will not sell or rent your information to a third party. If you absolutely do not want any email or mail (we will occasionally mail holiday cards) please let us know and we will make a point not to contact you in this way. Our mailing list has a double opt-in process. You must confirm the email to complete your subscription. Mailings from our list always come with an opt-out option. If this link will not work, please email us and we will manually remove you from the list. Click here to join our mailing list. We make every effort to accurately photograph each crystal. And yep, that's Mary's hand in all the photos! ;-) You may have noticed the number of photographs per piece on our site is quite high. (Average of 5 per piece) We make every attempt to photograph our crystals in natural light or lighting arrangements that simulate natural light. Although this sometimes causes slight color variations due to the quality of the light, we feel this gives a pretty accurate representation of the crystal. We do not color enhance the pictures, however we do color balance. We like to include many pictures of the crystal to give you multiple views of each crystal. Please note that variations on monitor settings may affect how the photos appear. If you’re not satisfied with your purchase, you must contact us within three days of receiving it to obtain a return authorization. You may then return the item at your own cost. Once we receive the returned item, we will refund the item price less a 15% restocking fee of the full retail value (ie, price before any applied discounts). Shipping and insurance fees are non-refundable. Item(s) must be returned in the same condition that they were shipped. Refunds may take up to a month to appear on credit card statements, depending on your bank's policies. Unauthorized returns will be returned unopened to the sender. We have a relatively low damage rate on shipments. However in the off chance that there are damages, please let us know as soon as possible, so that we may begin the claims process with our insurance company. Please keep all packing materials as the box and contents may need to be inspected. We will also need photographs of the damaged items. Please know that crystal healing should not be used in place of the care of a trained medical professional. The metaphysical properties that we include on our website and in our auctions are a mish-mash of our own experiences, and what we have learned from several websites and books. Our main helpful sources that we have used are The Book of Stones, by Robert Simmons & Naisha Ahsian, Melody's Love is in the Earth and Anthony Bradford's Crystal Healing Pages. The metaphysical descriptions are selected from these sources as we feel appropriate to the stone, which sometimes do not agree with published sources. Each crystal is unique, and has unique properties. It is often a go with the flow situation. If you do not agree with a property for a crystal, go with your feeling. Due to excessive abuse of our terms on lay-a-way, we are no longer offering lay-a-way plans. We do not offer wholesale services at this time. We hand pick our crystal items, so we generally do not have bulk quantities of any particular type. Feel free to drop us a line if you are looking for something for a particular mineral or crystal type. If you've missed out on a particular crystal or mineral, chances are we have something similar just waiting to be listed on the site. If it is something we do not carry, feel free to ask, we may be able to get it in for you. We also take special requests if you are looking for a special crystal. Please bear in mind that the more specific you are, the more you are limiting yourself and the universe to provide what you need. We can't take orders for what Mother Nature supplies. Please keep in mind that sometimes a mineral and/or configuration combination is not possible. If you are looking for an Isis crystal, we can help. However you will be disappointed if you are looking for an Isis crystal with record keepers, carbon and chlorite inclusions. (Chlorite and carbon usually do not exist in the same crystal) Please note that special requests can take 3 weeks or more and may require a deposit. Why are your sections Dragon Themed? With the exception of Fairy Kisses (because who would really want a kiss from a Dragon? Well I might, but that's beside the point...) our sections have a distinct Dragon Theme. Besides the fact that Jennifer is Year of the Dragon (and loves dragons) the running joke is that we are like Dragons with our Treasure/Hoard. We get a little protective of our crystals, and we lovingly tend to them from the time we acquire them until they are lovingly boxed to travel to their new homes. We wanted our site to stand out a little, so we got creative with the section names. We generally update every 2-3 weeks. We have customers all around the world, so to be fair, we try to vary our update schedules. If you'd like to know when we update, join our mailing list. (However we do sometimes sneak in an update without a newsletter, so check back on a regular basis! ;-D) While we endeavor to give individual attention to all of the crystals on the site, it is physically (and energetically) impossible to give a reading on every crystal. Readings will vary from a general reading that includes a group energy, a line or two with something special about the crystals to a full reading. Most of the time weights and sizes on this
site are stated using imperial units (inches and ounces). Occasionally we'll use
grams for Inches to centimeters = # of inches x 2.54 = # of centimeters Ounces to Grams = # of ounces x 28 = # of grams Pounds to Kilograms = # of pounds x 0.45 = kilograms Still have Questions? Contact Us If you have general or sales questions, please email sales. If you are having technical issues with the site please email the webmaster. Sales: orders@tosots.com General questions regarding crystals marjenn@tosots.com
Mary: mary@tosots.com Jennifer: jennifer@tosots.com Business office (Bryan): bryan@tosots.com Webmaster (Jennifer): talenyn1@embarqmail.com Hours: Monday - Friday 12pm through 9pm Eastern. Closed Saturday & Sunday.
We may also be reached by phone. If we do not answer, please leave a message, and we will get back to you promptly (239) 304-1166.
It depends on a number of factors, but the most important is if we are drawn to a crystal. If we're shopping online, for us pictures tell the story. We usually look for unusual specimens or truly beautiful pieces. A beautiful piece to us does not mean it has to be perfectly formed. If we can't stop thinking about a piece, inevitably we'll buy it. If we are in a physical store, its usually the pieces we can't put down that go home with us! If we're looking for a specific crystal/mineral type for a specific reason, its usually the piece we're most attracted to. On occasion if we are truly repulsed by the stone, we'll get it too, because we'll probably need it later! This question is frequently accompanied by blushes and giggles of those who ask! Size truly doesn't matter. Sometimes large pieces have slow almost lazy energy which is very soft, and a tiny crystal will just about knock your socks off. It truly depends on the piece and size is usually a personal preference. How do you work with the crystals? Ok, we'll confess. We really don't have as much time to actively work with the stones as we'd like. Most frequently we sit with them while watching television or reading. If they are small they'll ride around in our bras. We frequently sleep with our rocks too. We don't usually take the time to purposefully meditate with the crystals, although this is a perfectly viable way to work with them, and recommended. For the most part, they understand, and do what they can for us. We will sometimes do crystal layouts for each other and we offer lay on of stone sessions. (Click here for more details) What reference materials do you use/recommend? We use a variety of
published materials, such as Melody's Love is in the Earth and The Book of Stones.
(See our bookstore for book How do you determine if a crystal is "male" or female"? Crystals really don't have genders. Their energy however can lean towards the masculine or feminine side, some more strongly than others. There are times where one will feel a female presence and another a male presence, but when you come down to it, its all the same energy. There are many crystals that just really don't have a defined gender "presence". Gender identity is really to make working with the stones easier for us. Also using he or she is a little more personal than using "it". Why do sites list different metaphysical properties for the same stone? What people feel from a stone or crystal really depends on personal experience. Our past experiences will flavor what we feel from a stone. Not to mention that the metaphysical information that people write are gained from using completely different specimens. While all smoky quartz have the same general properties, each will have slightly different properties due to their "experiences". What about treated, man altered , or man-made stones? First we'll address the treated, or man-altered stones. There are many ways to alter a stone from its natural state, besides polishing. Heat treating is one of the most common. Topaz, amethyst and quartz are frequently heated to change its color. Most commonly we see amethyst heated to create citrine. In precious gemstones, like tanzanite aquamarine, sapphire and ruby, they can be heated to make the color stronger, more saturated, therefore more valuable. Agate and howlite are frequently dyed, in the case of howlite to mimic turquoise. Stones such as aqua aura have had a precious metal bonded to their surface to change their exterior appearance and their overall energy. This process has expanded to encompass a variety of metals being bonded to quartz. The results are a veritable rainbow of opalescent crystals. This is a very harsh treatment, since a large number of crystals explode during the bonding process. In the past, we have avoided anything treated or altered as much as possible. We were truly not in favor of treating the stones in this way. For starters often more common stones are altered to mimic rarer stones. Citrine is far less common in nature than amethyst, which is why amethyst is frequently treated. The heated citrine appears as a different color than natural citrine, appearing vivid yellow orange to burnt orange in color, instead of hues of yellow gold. More frequently than not, these treatments are not disclosed to the public, which to us feels very dishonest. Not to mention the energies are completely different too. However, the more we work with the stones, the more we discover. These attempts to alter crystals don't always work. Dye leaches out of the stone, heating does not always result in a color change, and bonding process fails. Working with these altered crystals there is a sense that this is a conscious choice the stones have made. Treated crystals have their own roles and lessons. We are learning new appreciation for these altered crystal. However we do feel that these treatments need to be disclosed. Truly, when it comes down to it, it really is a personal preference. Man-made stones are a different matter. To us they lack the character and energy of natural crystals. We have a tendency to avoid them.
In the most simple
terms, yes. Does this mean its a bad thing, not necessarily. I've seen many partially
polished crystals, that are such small touch ups its almost like they haven't been
polished at all. Others have been transformed into a point, flame, sphere, cat,
dolphin, etc. When a Master carves a piece you can be assured they are bringing
out the inner characteristic of the piece. Here's a very interesting link to the
polishing process of one incredible piece by a Master Carver.
To Cut
a Giant - By Lawrence Stoller (Lapidary Journal, Jan 2000). This may be an extreme
piece, but it goes to show that Master Carvers & Cutters listen to the stones they
are working with. Many stones, such as the giant in the article are covered in a
thick crust that hides their inner beauty. Many times polishing and cutting is done
to give a piece a new lease on life. What is the difference between a Boji stone and Mochi (Moqui) Marbles (Shaman Stones)? Moqui marbles (also known as shaman stones or thunderballs) are a completely natural formation. They are a compact sandstone balls with a metal crust. This outer shell contains a high iron (hematite) and other heavy metal content. Little is known about these stones and how they are formed. What scientists do know is this heavy metal shell displays a much higher metal content than is available in the surrounding environment. Most of them come from the Navajo Sandstone Formation in the state of Utah. Boji stones are created by humans from stones that were crumbling and dying. These stones have been infused with channeled energy and chemical (alchemy) processes. Is a crystal or mineral from one location the same as from another? Is location important?
Is a crystal's origin important? It's an individual decision and truly depends on what you are going to use a the piece for. The price difference is due to availability of material, size of rough material needed to carve the sphere, and quality. Does the material occur in large enough quantities to carve? Is the material stable? All of these questions are a factor in the price of a sphere. For quartz, clarity is also a consideration. The aesthetics and quality of the sphere will also come into play in pricing a sphere. It takes a very large piece of rough material to make a 2" (50mm) in diameter sphere. The larger the sphere, the more expensive and difficult it is to obtain rough material large enough to cut the sphere. It also makes a difference to price if the sphere has been machine or hand cut. What is better for grounding, obsidian, black tourmaline or smoky quartz? Which is the strongest? This is a question that is dependent on what other uses you'll have for the piece.
Black tourmaline is usually stronger (more powerful) and it would be our first preference
when we need grounding. If you are looking to work with manifestations or healing
too, smoky quartz would be our choice. Smoky quartz is a good all around grounding
crystal. Many believe it brings you to a lower vibration, but this is not the case.
It grounds you in such away that you can spread your wings. It is gentle (yet firm)
in its grounding energy. It helps to dispel depression, and brings love and joy. Depending on what you need the crystal for, would depend on which one we would recommend. If you need grounding and protection, black tourmaline no doubt. If you are looking for grounding while you do metaphysical work, I would go for smoky quartz. Here's a little background on how their energy differs. Quartz and obsidian technically have the same chemical composition, however the
crystalline structures are fundamentally different. Obsidian forms as an amorphous
mass, with no organized crystalline structure. Quartz crystals however have very
regulated crystal structures. This is what gives it its electrical properties. An
energy passing through a quartz crystal (or any crystalline formation) will be stronger
than energy passing through an amorphous mass. Obsidian is more of an insulator
than a conductor. Black tourmaline has a regulated crystalline structure too, so
will also transfer energy easily compared to obsidian. What stones can I use to make an elixir? The purpose of an elixir is for the water to uptake the crystal vibration of the stone. There is some debate whether you should use polished or natural stones. In our opinion a more important consideration is if the stone is safe to use or not. Minerals such as cinnabar (a form of mercury) should not be used. Water soluble minerals such as celestite and angelite should also not be used as it will damage the stones. Care should be exercised when using stones with high metal content such as malachite, azurite, and chrysocolla. What will direct exposure to heat/sunlight do to my stones? Heat and sunlight, even minimal exposure can change the color of a crystal. There
are pieces that are more susceptible to color change such as amethyst and fluorite,
and to some degree citrine.
What causes mist and planes in a crystal? Mist or veils in a quartz point is caused by trapped air or water molecules, therefore it is unlikely that exposure to heat caused your crystal to become cloudy. However, over using the piece energetically can cause a crystal to become cloudy. Planes are internal fractures and are the source of amazing rainbows within a crystal. Are salt water baths good for stones? There is a lot of debate if salt is good or bad for your stones. What is actually more important to consider is water good for your stone. There are a lot of crystals and minerals that are damaged by prolonged exposure to water, and can even be changed by minimal exposure. Turquoise, celestite, and angelite are at the top of the list for being incompatible with water. Generally we only use water with quartz based stones and minerals. If in doubt use dry methods to cleanse and charge your stones. For more information see our crystal care page. Did we miss something? Can't find the question you're looking for? Drop us a line and time permitting, we'll do our best to answer your questions.
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